Please go to App Setting > Set Recovery Email to set an email address, this email will be used when you forget password next time.
If you are in Calculator theme, please press ′%′ button to log in after you enter the passcode!!!
All the photos/videos stored in this app are stored in your local device′s storage. If you delete this app, Apple will forcibly remove all the data inside this app. It means if you never backup the data in the app, the photos/videos will be gone. Sorry to hear that.
This app provides several ways to back up your photos: details please refer to next FAQ.
Below 4 ways can be chosen:
a. Cloud Backup: The app provides the way to transfer photos between app and famous cloud services (Google Drive, Dropbox, One Drive, Box);
b. iTunes Sync: Transfer your photos to the new device through iTunes, detail steps please refer to below links:
https://support.apple.com/en-us/HT203977#itunes
https://support.apple.com/en-us/ht204184#itunes
c. Wi-Fi Transfer: Make sure your device which installs PV app and the PC are in the same Wi-Fi network, and then click the Wi-Fi icon in the app′s home page, follow the steps in that page to transfer photos between your device and PC.
d. Airdrop: use Airdrop to transfer photos to the new device by below steps: Export photos from PV app to system album in the old device manually, then use Airdrop to transfer these photos from the old device to the new one′s system album, and then import these photos from system album to PV app in the new device.
Below 2 ways are suggested to use:
a. Cloud Backup: The app provides the way to transfer photos between app and famous cloud app (Google Drive, Dropbox, One Drive, Box);
b. Wi-Fi Transfer: Make sure your device which installs PV app and the PC are in the same Wi-Fi network, and then click the Wi-Fi icon in the app′s home page, follow the steps in that page to transfer photos between your device and PC.
The way about BACKUP to cloud: Please go to PV app′s album > select all the photos you want > click [Upload] button to upload photos to the cloud;
The way about DOWNLOAD from cloud: please go to PV app′s home page > click on [+] button > click on [Import from Cloud] > select photos on the cloud > click on [Download], the photos will be downloaded to the PV app′s album with name "CLOUD".
BTW, Cloud feature is VIP Service for Members Only.
If you DID NOT delete the app or restore your device, the photos should still be there. Why you can′t see all your photos is probably because you logged in with the fake password so that you are not able to see the photos in the real albums.
Please check your "Recently Deleted" album, if it′s still empty, the photos will not be able to recover.
To ensure you never lose your photos again, please back up your photos regularly by using the APP self-provided Cloud Backup or Wi-Fi Transfer feature.
The storage in PV app is completely free to use! If you get the warning messag of "No enough space", please go to device′s setting > General, Storage and iCloud Usage, check if there is enough available storage size.
On the left-hand side of the iPhone, there′s a small switch just above the two volume buttons. To turn the iPhone sound on and exit the silent mode, simply flip this switch up towards the front of the phone.
Please use the same Apple ID to login App Store, then go to app′s setting > click on [Restore Purchase] button.
Please confirm if you use the same Apple ID as the one when you purchased it. Use the correct Apple ID to login and do [Restore Purchase] again to see if it works;
If it still doesn′t work, please login iTunes with the Apple ID which you purchased the commodity, read the contents in below link to check the purchase history:
https://support.apple.com/zh-cn/HT204088
If the related purchase history exists but the restore purchase still fails, please send the screenshot to our support email photovault.info@gmail.com, we will trace your problem.
Go to device′s setting > scroll down to find out PV app, click on it > click "Wireless Data" > enable "WLAN & Cellular Data".